This month we are so happy to introduce our employee highlight – Erin Cloutier. Erin is an Account Manager in Commercial Lines who is known, both in the office and with our clients, as a hardworking and dedicated agent. She works diligently every day to help businesses understand their policy and choose the right one for their company.

While Erin was an assistant account manager for many years, she has recently taken on the role of account manager, which means she is more directly involved with our clients. She says she loves learning more about the businesses she deals with and takes a personal role in helping them as much as she can in her new position.

Erin originally got involved in insurance doing fraud investigations her first few years out of college. With her degree in criminal justice, Erin had dreams of working for the FBI in the fraud division. We are lucky she changed course and came to work at Phil Richard Insurance instead. According to her, she was drawn to us for our generosity within the community and the office dogs, of course!

One thing that many people would be surprised to find out about Erin is that she has five children and went to college at Eckerd College in St. Petersburg, Florida, on a partial water ski scholarship! This may explain why she loves going to the beach when she is not at work and why her favorite vacations are in places like the shores of Cape Cod, or the excitement of a Disney Vacation in Florida. She has so many great memories spending time with her family and dog on these vacations. Thank you, Erin, for all that you do for our office and our clients. 


Here is what one of our clients had to say about working with Erin. “The staff at Phil Richards Insurance office are quick to assist and always are willing to help, all I need to say is ‘I’d like to check into my insurances’ and they just ask ‘Which one?’ and they take it from there. There are no policy numbers to memorize, Insurance Companies to deal with- it’s all under one roof! Having all my Insurance with one Insurance company provides me with a sense of security and trust. I like to be able to call one company and check up on any policies that I need to inquire about. I don’t need to think about which company has my business or my personal both are just as important to me.” Kelly F.